Template for reporting bugs

Please include the below information when reporting bugs or issues in the game

• How did the error manifest itself?

  For example, error message, connection lost, etc.

• Date and time - When did the problem occur?

  Please state here the exact date and time when the error occurred.

• What did you do last?

  Please briefly describe your activities in the game.

• Did the problem occur more than once?

  Can it be reproduced?

• Have you already done the first steps?

  Please have a look at this topic: Help with Game, Connection Problems
  The first steps often fix errors. Did you check if the error still occurred afterward?

• Have you cleared your cache and cookies?

  How to clear cache and cookies can be found here.

• Can you take a screenshot of it?

  (If possible) A screenshot is very helpful and supports your message. If you can take a screenshot, you can simply upload it via the forum as an attachment.

• Which operating system do you use?

  Windows 8, Windows 10, Mac OS, Linux, etc.

• Internet provider / Internet speed

  Cable 4–15 Mbps, Satellite 512 Kbps–1.5 Mbps, Mobile (Cellular) Broadband 3 Mbps–6 Mbps (4G), etc.

• Internet access

  (LAN/WLAN/UMTS)

• Please attach Screenshots of the Dev Console. Please send Screenshots of the "Inspector" tab AND the "Console" tab.

  (Press F12 in the browser while you experience the error)

• Which browser AND browser version are you using?

  You can find the exact version of your browser as follows:

  • Firefox.
    Menu: Help > About Mozilla Firefox
  • Internet Explorer
    Menu: "?" > "About"
  • Google Chrome.
    Toolbar: "Wrench icon" > "About Google Chrome".
  • Safari
    Menu: "Safari" > "About Safari".

Also, kindly add reproduction steps, and feel free to add any details you find relevant.