25,000 gems

[thiago150ks]

25,000 gems

Hello good Morning

I bought 25,000 gems Thursday last 24th and it still hasn't entered my account.

Nick: thiago150ls

I've already sent a message to support via email, facebook and form, but no one answers me

can you help me please?


purchase confirmation
The Settlers Online Product (V3)
Transaction number 764119769
Transaction date 06/24/2021
Xsolla seller
User 169905
Purchase: BRL 100.00
Subtotal R$100.00
Total BRL 100.00

[alemaozlnhu]

BB_Sious never appeared in our chat again, we were abandoned by the TSO moderators! Regrettable the neglect we suffer, relying on support became an illusion !!! =(

[BB_Sious]

25,000 gems

Hello good Morning

I bought 25,000 gems Thursday last 24th and it still hasn't entered my account.

Nick: thiago150ls

I've already sent a message to support via email, facebook and form, but no one answers me

can you help me please?


purchase confirmation
The Settlers Online Product (V3)
Transaction number 764119769
Transaction date 06/24/2021
Xsolla seller
User 169905
Purchase: BRL 100.00
Subtotal R$100.00
Total BRL 100.00

Hello thiago150ks,

I've sent you a message. Please check your forum inbox.

Regards,
BB_Sious

[BB_Sious]

Dear Settlers,

We've identified an issue with our Support Ticket system, which means tickets will not reach us for the time being.

Rest assured that we're actively working to resolve this issue as soon as possible, and get the service back to full function.

In the meantime, if you have any issues or concerns, please try our other methods of contact such as the forums, social media, or even an in-game mail via a private message!

Regards!
BB_Sious