Falha Login após update 05/08/21

**Mark_Explorer** · 05.08.21 17:23

How did the error manifest itself?
Always during the login process, I get "Connection Error" and then "Connection to server lost" messages. Despite being logged at the start page, inside the game seem not to be recognized (my avatar is another, my Nick doesn't appear, no level, no friend list, no resources on the upper menu, no island loading).

Date and time - When did the problem occur?
Since the update from 04.08.2021

What did you do last?
Nothing, because can't enter the game.

Did the problem occur more than once?
Always

Have you already done the first steps?
Yes. What was done:
Logout from the game at the start page.
Waited for more than 15 minutes.
Deleted cookies, temporary internet files, cache, DNS-cache

The first steps often fix errors. Did you check if the error still occurred afterward?
Continuous the same error

Have you cleared your cache and cookies?
Yes

Can you take a screenshot of it?

Login:
Facebook

Hardware:
Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
RAM: 16GB

Which operating system do you use?
Windows 10 Home Single Language (10.0.19043 Compilação 19043)

Internet provider / Internet speed:
Fiber internet (Vivo Fibra)
According Google / Measurement Lab (M-Lab): latency 7ms, 188 Mbps (download) and 116 MBps (upload) (tested 05/08/2021 9:51 BRT)

Internet access:
WLan to my notebook

Which browser AND browser version are you using?
Google Chrome Version 92.0.4515.131 (Compilação oficial) (64 bits)

Tried other browsers?
Yes, Firefox, Opera.

Tried anonymous tab / Private Mode:
Yes

Other open Tabs or browser windows?
No, only one browser window and tab.

Please attach Screenshots of the Dev Console. Please send Screenshots of the "Inspector" tab AND the "Console" tab.

Below is the Chrome console. 3 errors were marked in red. In other browsers it is similar.

Spoiler

**alemaozlnhu** · 05.08.21 19:05

Mesma coisa comigo, Mark! Nao fiz login ainda desde a nova ataulização. Tenho acompanhado no Forum DE e varios com o mesmo problema tbm!!! Lamentavel!

Ja testei 5 navegadores, limpeza de cashe e todos esses bla bla blas!

https://forum.diesiedleronline.de/th...-Live!/page416

**Mark_Explorer** · 05.08.21 23:54

Só uma pequena correção no título: o update é de 04.08.2021. Escrevi o post hoje e errei ao colocar a data de hoje.
Just a small correction in the title: the update was 04.08.2021. I wrote the post today and wrongly used today's date.

**BB_Sious** · 06.08.21 15:57

Dear players,

This issue has been reported and is under investigation. Thanks for your report!

Regards,
BB_Sious

**Alei** · 07.08.21 22:41

Eles riem na nossa cara! Mas não são eles que têm que testar o jogo? Andam para aqui a repetir o mesmo só para nos entreterem!!!
MAIS YMA VEZ, UMA MÃO CHEIA DE NADA!!!

**alemaozlnhu** · 09.08.21 23:03

http://settlersonlinewiki.eu/en/play...by-the-client/

**LordMadHat** · 10.08.21 12:03

Postado originalmente por alemaozlnhu

Mesma coisa comigo, Mark! Nao fiz login ainda desde a nova ataulização. Tenho acompanhado no Forum DE e varios com o mesmo problema tbm!!! Lamentavel!

Ja testei 5 navegadores, limpeza de cashe e todos esses bla bla blas!

https://forum.diesiedleronline.de/th...-Live!/page416

Eu particularmente não confio em link de 3os.

O Wiki sempre nos ajudou, mas vai que alguém mal intencionado cria um Script malicioso prá roubar os logins.

Vou esperar uma posição oficial dos BB.

Agradeço a ajuda Alemãozinho.

**Mark_Explorer** · 14.08.21 14:38

Este problema será resolvido no próximo update?
Will this issue be solved in the next update?

**Mark_Explorer** · 18.08.21 00:51

Não vejo nada no próximo update. Terei que esperar quanto tempo ainda?
I don't see anything in the next update. How much longer will I have to wait?

**Mark_Explorer** · 19.08.21 02:36

Não mudou nada no update de 18/08/2021. Continuo com o mesmo problema, nem consigo entrar no jogo.

Nothing changed with the update of 8/18/2021. I still have the same problem, I can't even enter the game.

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